FedEx - GPS Fleet Tracking Complaint

I don't usually complain on this forum, however, this time my complaint is about GPS Fleet Tracking.

I ordered a new laptop computer the other day. I was efficiently notified that the manufacturer received my order. I was efficiently notified that the order was shipped from the warehouse. I was efficiently notified that it arrived here in Boise, Idaho. I was efficiently notified it was on the delivery van at 9:03 AM. Up to this point all is good, efficient and professional, however, once my laptop was placed in the delivery van I am simply given a 6 hour window for delivery and I am required to be here. I have no idea if I can run down to Starbucks and grab a Mocha. How uncivilized is FedEx?

Six hours is a big window. Some people are actually important and have jobs that require them to move around. Doesn't it seem reasonable that FedEx could narrow the window and post their expected delivery time within 1 hour perhaps? Don't they have GPS fleet tracking on their vans? Couldn't they notify me when they are within 1 hour of delivery. Perhaps they can then update me every 15 minutes. OK, perhaps I am just hyper, but we know that the technology is there to provide more accurate delivery windows than 6 hours.

What if we could actually see where the delivery van was going to be? Perhaps use LBS (location based services) to notify all customers that the van was nearing. Perhaps we could drive to a scheduled location and meet the delivery van. It would save FedEx time and fuel. I am sure there are many reasons not to give crazy people like me the exact location of their vans, but a 6 hour window???

What are your thoughts and comments?

Email Contact: Info@L2DataCollection.com

American Sins, GPS, GIS and Mobile Software Applications that Show It All

This article details some very interesting uses for maps, data and GPS and GIS systems.

American Sins, GPS, GIS and Mobile Software Applications that Show It All

The practical result of these kind of map over lays is the ability to gain insight into your immediate surroundings in real time over your mobile device or Smart Phone. Everywhere you travel, you can request that your current GPS location be used to provide you with all kinds of useful information.

In a work environment, fleets can be uploading GPS data to show the central office where all the vehicles are, but in return the GPS coordinates can be providing the drivers with all kinds of useful information as well.

For a related articles that shows how GPS and LBS (location based services) can be all integrated together with ERPs and business applications read these articles:

• The Future of Mobile and Route Sales Applications for Smart Phones, Part 1
• The Future of Mobile and Route Sales Applications for Smart Phones, Part 2

Email Contact: Info@L2DataCollection.com