FedEx - GPS Fleet Tracking Complaint

I don't usually complain on this forum, however, this time my complaint is about GPS Fleet Tracking.

I ordered a new laptop computer the other day. I was efficiently notified that the manufacturer received my order. I was efficiently notified that the order was shipped from the warehouse. I was efficiently notified that it arrived here in Boise, Idaho. I was efficiently notified it was on the delivery van at 9:03 AM. Up to this point all is good, efficient and professional, however, once my laptop was placed in the delivery van I am simply given a 6 hour window for delivery and I am required to be here. I have no idea if I can run down to Starbucks and grab a Mocha. How uncivilized is FedEx?

Six hours is a big window. Some people are actually important and have jobs that require them to move around. Doesn't it seem reasonable that FedEx could narrow the window and post their expected delivery time within 1 hour perhaps? Don't they have GPS fleet tracking on their vans? Couldn't they notify me when they are within 1 hour of delivery. Perhaps they can then update me every 15 minutes. OK, perhaps I am just hyper, but we know that the technology is there to provide more accurate delivery windows than 6 hours.

What if we could actually see where the delivery van was going to be? Perhaps use LBS (location based services) to notify all customers that the van was nearing. Perhaps we could drive to a scheduled location and meet the delivery van. It would save FedEx time and fuel. I am sure there are many reasons not to give crazy people like me the exact location of their vans, but a 6 hour window???

What are your thoughts and comments?

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