It is interesting to note how ClickSoftware is including GPS fleet tracking in their feature lists now days. They don't provide the GPS equipment or service, they are simply integrating the data from these systems into their back-office application. Here is how ClickSoftware describes it in their press release:
ClickSoftware has combined years of mobile application experience with the latest functional and technical developments to create a step change in mobile enterprise applications. The Mobility Suite has been designed to enable system administrators to easily configure the system to comply with any business requirement without requiring expensive coding or programming skills.
Paper can be eliminated, business processes shortened and Key Performance Indicators (KPIs) tracked with electronic capture of data through forms, barcodes, RFID, and cameras. Real time location monitoring also provides visibility of mobile operations, allowing organizations to see where resources are, what they are doing, and spot and resolve connection problems.
All this information, in combination with the latest mobile technology, gives rise to some exciting possibilities across all business functions. Accurate expected time of arrival notifications (triggered as a result of real-time activities and location) can be automatically sent via SMS to customers. This means that the end client can plan their day around more important commitments, rather than waiting for hours at home for the engineer to arrive.
GPS fleet management is an important component of a field service management application.
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